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About Furloft
A small team that believes pets deserve the same care we'd want for ourselves.
Started with one very nervous poodle
Margot opened Furloft in 2017 after her own dog, Pepper, couldn't cope with busy, noisy salons. She built the place she wished existed: one pet on the table at a time, natural light, no cage dryers and plenty of time.
Today we're a team of eleven caring for around 140 regulars a week — still in the same converted sail loft on Harbor Row.
What we promise
Fear-free handling
All groomers trained in low-stress handling. We pause rather than push.
Total transparency
Webcams in every yard and suite, and photos whenever you ask.
Small numbers
Groups of eight or fewer, so every pet is seen and known.
Staff on site 24/7
Overnight team, every night of the year — never a camera alone.
The people (and dog) behind the loft
Margot Ellis
Founder & lead groomer
Fifteen years with scissors; specialist in doodles and nervous first-timers.
Talia Brooks
Daycare manager
Runs the play floor and every temperament assessment. Fluent in zoomies.
June Okafor
Cat care lead
Keeps the cat room quiet, warm and strictly dog-free.
Bisou
Chief greeter
Our resident golden. Specialises in welcome wiggles and sock theft.